Returns & Refunds

We take pride in producing high-quality custom garments. If something isn’t right with your order, please contact us and we’ll work with you to resolve the issue.

Faulty or Damaged Items

If your item arrives faulty or damaged, please email hello@myteamstore.com.au within 30 days of receiving your order with:

• Your order number

• A brief description of the issue

• Photos showing the fault

Once reviewed, we will organise a replacement or refund where appropriate.

Custom Printed Items

Most of our products are custom printed, so we cannot offer refunds or exchanges for:

• Change of mind

• Incorrect sizes or colours selected

• Errors in approved proofs (including spelling, punctuation or grammatical errors. Inferior quality, blurry, low-resolution of uploaded images)

• Images uploaded on the system by you is not the image you wanted printed or if you want to change your artwork after placing your order

• Low-resolution artwork supplied by the customer

• Courier delays or supplier stock delays

• Incorrect delivery address supplied

Please double-check sizes, artwork, quantities and shipping details before placing your order.

Production Tolerances

Due to the nature of garment production and printing:

• Garment measurements may vary by ±2 cm

• Print placement and size may vary by ±2 cm

• Minor colour differences may occur

Variations outside these tolerances may be considered faulty.

Returning Items

If a return is approved, items must be:

• Returned within 30 days of delivery

• Unused and in original packaging

Return shipping costs are the responsibility of the customer unless the item is faulty

We recommend using tracked shipping, as we cannot be responsible for items lost during return transit.

Please do not return the garment until you the return is approved

Need Help?

If you have any questions about your order, please contact us at
hello@myteamstore.com.au